terms and conditions

1. Introduction
Welcome to Lace & Luxe Premium Lingerie (“we,” “our,” “us”). By accessing our website or
purchasing our products, you agree to be bound by these Terms & Conditions, which are
governed by the laws of the United Arab Emirates (UAE).
2. Products & Description
We specialize in premium lingerie and intimate wear. We strive to ensure all product
descriptions, images, and details are accurate. However, slight variations in color, design, or
appearance may occur due to lighting, photography
3. Pricing & Payment
All prices are listed in UAE Dirhams (AED) and are inclusive/exclusive of applicable taxes
(if any, specify as needed). We accept secure payments via credit/debit cards and other
approved payment methods available at checkout.
4. Orders & Acceptance
All orders are subject to acceptance and availability. We reserve the right to cancel or
refuse any order due to stock limitations, pricing errors, suspected fraud, or failure to meet
verification requirements.
5. Shipping & Delivery
• Within UAE: 1–3 business days
Delivery timelines are estimates and may vary due to courier delays, customs clearance, or
unforeseen circumstances beyond our control.
6. Returns & Exchanges (Hygiene Policy)
For hygiene and safety reasons, all lingerie and intimate wear items are strictly non-returnable and
non-exchangeable once purchased, unless otherwise required under applicable UAE consumer
protection laws.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24–48 hours of
delivery, including clear photo evidence. Upon verification, we will offer a replacement or
appropriate resolution.
8. Discreet Packaging
All orders are shipped in plain, discreet packaging to ensure complete customer privacy and
confidentiality.
9. Intellectual Property
All website content, including images, logos, product designs, and text, is the intellectual
property of Lace & Luxe Premium Lingerie and may not be copied, reproduced, or used
without prior written permission.
10. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the
use or misuse of our products.
11. Privacy
Your personal data is handled in accordance with our Privacy Policy and in compliance
with applicable UAE data protection regulations.
12. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of
the United Arab Emirates.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without
prior notice. Continued use of our website constitutes acceptance of any changes.
14. Contact Us
For any questions or concerns, please contact us at marketing@laceandluxe.ae